Consumer Mediation Program
**The Consumer Mediation Program is no longer affiliated with the Molly Bish Center. Please call 617-727-8400 with any questions about an open case.
The Worcester County Consumer Mediation Project is a non-profit organization that provides free information and mediation to area consumers when they encounter problems with businesses. We do not give legal advice and cannot enforce laws. Mediation services are offered only upon receipt of a written complaint.
Our staff of trained volunteer mediators will help anyone who calls, but only consumers, who live in our 31-community area may request mediation services. (Please see the list of our cities and towns below.) Residents of other communities seeking mediation will be referred to the consumer agency that covers their area.
For information and/or a complaint form, call 617-727-8400 between 9 a.m. and 4 p.m. Monday-Friday. The office is generally closed on federal and state holidays.
Massachusetts Communities Served
Ashburnham, Athol, Auburn, Barre, Berlin, Blackstone, Bolton, Boylston, Brookfield, Clinton, Charlton, Dana, Douglas, Dudley, East Brookfield, Fitchburg, Gardner, Gerry, Grafton, Harvard, Hardwick, Hopedale, Holden, Hubbardston, Lancaster, Leicester, Leominster, Lunenburg, Mendon, Milford, Millbury, Millville, New Braintree, North Brookfield, Northborough, Northbridge, Oakham, Oxford, Paxton, Petersham, Philipston, Princeton, Roylston, Rutland, Shrewsbury, Spencer, Southborough, Southbridge, Sterling, Sturbridge, Sutton, Templeton, Upton, Uxbridge, Warren, Webster, West Boylston, West Brookfield, Westborough, Westminster, Winchendon, Worcester, and Woodstock.