Successful Strategies to Retain Students
Several years ago, AMC made the retention of current students its highest priority. Our belief was that if students were qualified to be admitted, they should only leave for reasons beyond our control (e.g., financial challenges, change of major not offered by AMC, homesickness). But if they were committed to their AMC careers, we should and would do everything possible to help them succeed inside and outside the classroom.
To that end, AMC created a Student Success Center and provided both senior leadership and additional staff to implement a series of retention based programs. Because this is so important to the College and our students, a recent article entitled, “An Hour Makes a Difference,” caught my attention.
The article summarizes a recent research project that analyzed the impact on first-generation college students who participated in a one hour seminar on adjusting to college. The results seem to indicate that this limited program with minimal cost had a significant impact on first-generation students in terms of higher GPA’s and increased use of college programs and resources. The impact on other students who participated in the same program was limited.
I tried unsuccessfully to find the actual details of this research. While I was pleased to read about these results, I remain skeptical that this program is sufficient to significantly impact retention.
At AMC, we have implemented multiple programs with the goal of increased retention. Retention efforts are measured through higher GPA’s, increased participation in the programs and services of the College, and greater levels of engagement and satisfaction. While those who may benefit the most are often first generation students, our programs are open to all students and benefit all students.
The fact of the matter is that it is also important for an above average student to receive the support necessary to excel. And students who do well in the classroom are not necessarily engaged fully in the life of the community. Our goal is to help each and every student achieve his or her goals for their AMC experience. So what do we do?
First, we offer a one week summer program. Rather than one hour, we provide our pre-freshmen with a five-day program of both academic preparation and community building. This program is open to every incoming freshman. They are invited to live on campus for a week at no cost. The benefits of this program have been extraordinary.
We also implemented a First Year Experience (FYE) course that every freshman takes in her or his first semester. This course provides students with the skills and abilities to be successful in their college life in multiple ways.
We have also implemented an early alert system. Faculty are encouraged to contact the Dean’s Council if a student misses class, fails to keep up with the workload, starts to receive lower grades, or indicates a personal issue. These problems are dealt with individually and swiftly to make sure that they do not become insurmountable.
Finally, we have opened our Student Success Center. Students can come to the Center seven days a week for help with a class, a skill, advisement, counseling, etc. If you need help in any way, the Success Center staff is there for you.
The results have been impressive. Retention rates have grown steadily. I think a one hour program is a good start. But a holistic approach is better. And we have the results to prove it!
(As always, your comments and questions are welcome.)